Microsoft Dynamics 365 Marketing

Elevate customer experiences

Engage customers in real-time
Design, predict and deliver content through the right channels in the moment of interaction for personalized customer journeys.

Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

Orchestrate your customer journeys to strengthen relationships and earn customer loyalty faster.

  • Engage your target audience in real time.
  • Win customers and earn their loyalty faster.
  • Create personalized customer experiences using AI.
  • Build customer trust.

How Does Microsoft Dynamics 365 CRM Marketing Help You

Generate leads and drive revenue for your business

Manage digital marketing efforts with a single view of prospects

Target the right audience through segmentation

Deploy nurture campaigns and gain valuable marketing ROI insights

Dynamics 365 for Marketing

Introduction to Dynamics 365 for Marketing

Find and nurture more sales-ready leads using multi-channel campaigns and personalized lead nurturing

Design marketing emails with Dynamics 365 for Marketing

Quickly create eye-catching emails with personalized greetings, responsive design that adapt to different screen sizes, insert images and call-to-action buttons.

Use customer journeys to create automated email campaigns

Customer journeys in Dynamics 365 for Marketing let you model, execute and evaluate marketing campaign experiences for your prospective customers.

How to Capture Leads from LinkedIn

Power your marketing and sales teams to nurture and follow-up with leads captured from LinkedIn Ad Campaigns

Turn event attendees into loyal customers with Dynamics 365 Marketing and Microsoft Teams

Learn how Dynamics 365 Marketing enables marketing organizations to run rich webinars and events, stay true to your brand, deliver a professional experience for attendees, and easily follow-up with

How to Use AI in Dynamics 365 Sales & Marketing

The core components in Dynamics 365 that enable an intelligent sales and marketing approach for your organization, and the key considerations for your IT administrators.