Microsoft Dynamics 365 Customer Service

Exceed customer expectations by delivering exceptional service on any channel
Provide self-service support
Automate self-service with virtual agents and rich knowledge base portals.

Tailor customer engagements
Personalize customer interactions using connected experiences.

Elevate agent effectiveness
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

Optimize service operations
Use AI-driven insights and analytics to improve agent and customer experiences.

Deliver proactive service with IoT
Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.

Earn customers for life

Provides seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.

Provide exceptional, personalized, seamless service to earn customers for life.

  • Engage customers and provide omnichannel support.
  • Empower agents with the right information at the right time for quick resolutions.
  • Monitor and improve operations with insights for increased productivity.

How Does Microsoft Dynamics 365 CRM Customer Service Help You

360-degree view of your customers to deliver excellent service during every interaction

Deliver effective and efficient customer service

Key insights to proactively solve customer service issues

Ability to send out surveys and track NPS

Dynamics 365 for Customer Service

Improve Agent Productivity with Process Automation Tools

Let’s look at the AI-powered agent tools from Microsoft Dynamics 365 Customer Service that help resolve customer issues quickly.

Create Customers for Life

Learn how built-in intelligence from Microsoft Dynamics 365 Customer Service delivers faster and more personalized support to add value to every customer interaction.

Improve customer satisfaction with Dynamics 365 Customer Service Insights

Learn how Microsoft Dynamics 365 Customer Service Insights increases customer satisfaction by leveraging innovative AI capabilities and improves the customer experience by turning insights into action.