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DYNAMICS 365 CUSTOMER ENGAGEMENT

Powering Your Entire Business Beyond Sales

Business today moves fast and that requires applications supporting the business to move even faster. Dynamics 365 Customer Engagement is the platform that aligns your data and processes across your organization so your people can respond at the speed of business.

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Way More than Just CRM

Sales

Sales

  • Dynamics 365 for Sales
  • Microsoft Relationship Sales
Marketing

Marketing

  • Dynamics 365 for Marketing
  • Adobe Marketing Cloud
portals

Portals

  • Dynamics Portals
  • Power Apps Portals
Talent

Talent

  • Dynamics 365 for Talent: Attract
  • Dynamics 365 for Talent: Onboard
  • Dynamics 365 for Talent: Core HR
Customer Engagement

Service

  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 Remote Assist
  • Dynamics 365 for Project Service Automation
  • Dynamics 365 Virtual Agent for Customer Service
Customer Engagement

AI

  • Dynamics 365 Sales Insights
  • Dynamics 365 Customer Insights
  • Dynamics 365 Market Insights
  • Dynamics 365 Customer Service Insights

It’s All About the Customer

Its time to take your customer engagement across every opportunity from email and social media to AI and customer service. Personalize all of your customer interactions to build strong connections to the people that depend on your products and services.

  • Assist customers anywhere, from any kind of device
  • Build your network and deepen customer engagement with social insights
  • Create meaningful, personalized customer experiences to improve sales growth
  • Team collaboration helps your sales team sell as a team
  • Work smarter to close more deals by leveraging easy-to-design process flows
  • Use configurable dashboards and data visualization tools to gain actionable insights
  • Analyze your sales data and discover relevant information using interactive charts
  • Launch multi-phase marketing campaigns across multiple channels to enhance customer engagement
  • Offer responsive, relevant service across multiple channels on customers’ terms
Customer Engagement